Booking Conditions
Please take time to read the following terms and conditions carefully. They are the basis of the contract between yourself and The Zone Activities Limited (TZA Ltd).A contract will exist between us when we have taken your booking and payment. You will then automatically receive a confirmation/invoice detailing exactly what has been booked. If you think anything is incorrect please contact us straight away. All correspondence will be with the person named on the confirmation invoice who accepts the following conditions on behalf of all participants. The contract between us is governed by Scottish Law and any dispute will be dealt with under the exclusive jurisdiction of the courts of Scotland. Any monies paid to an appointed agent will be held by the agent for TZA Ltd until they are paid over to TZA Ltd.
Your final payment
The balance of your account is payable on booking. If payment is not made, we reserve the right to advise you of the cancellation of your booking and make a cancellation charge at the appropriate rate. Full payment must accompany bookings at all times.
Changing your booking
If, after you have confirmed your booking, you wish to make any alterations, an administration charge of £20 will be made per child. Any such amendment may be telephoned to TZA Ltd in the first instance but must be confirmed in writing immediately thereafter with the appropriate amount enclosed. However, if a major amendment is requested less than 8 weeks prior to the starting date of the booking, we reserve the right to treat your request as a cancellation and charge the appropriate cancellation fee as detailed below.
In order that all our staff have the correct information we cannot accept additions or alterations to travel arrangements within 7 days of the commencement of the booking.
If we are forced to make changes
TZA Ltd will do its utmost to provide all of the arrangements that have been confirmed, but must reserve the right to alter or cancel any activities or other arrangements, if operational, weather or other considerations so dictate.
If we have to make a major change to your booking, we will offer a suitable alternative if available, or 100% refund, if we are not able, in our opinion, to offer an alternative that is sufficiently comparable. Compensation will be paid as below if we have to make a major change to your booking within 8 weeks of booking commencement, unless the change is due to circumstances beyond our reasonable control, including but not limited to war, riot, civil commotion, act of God, industrial dispute, Government action, epidemic, disease, adverse weather or natural disaster.
- 56-29 days -10% of booking price
- 28-15 days -15% of booking price
- 14 days or less - 25% of booking price
Cancelling your booking If you find that you cannot take your TZA Ltd booking and have to cancel, for whatever reason, your deposit will be forfeited to cover our costs. If we receive your written cancellation within 56 days of your holiday commencement date, higher cancellation charges will be made, as follows:
- 56 to 29 days prior to commencement - 30% of the total booking price.
- 28 to 15 days prior to commencement - 45% of the total booking price.
- 14 to 1 days prior to commencement - 100% of the total booking price.
- On or after the commencement date - 100% of the total booking price.
- The date of effective cancellation is calculated on the day of receipt of written advice in our Bookings Department.
Any complaints
If there is any problem with the booking, we want to put this right for you as soon as possible. Please ask your child to mention it to their Activities Leader/Indoor Manager/Outdoor Manager straightaway. Alternatively, we will be pleased to make a phone available, so your child can speak to you if this is preferable. We would ask you to make immediate contact with either the centre or Head Office in Glasgow. If we have been unable to find a solution, you have 28 days to write to us to explain your grievance.
Our responsibility
TZA Ltd accepts responsibility for those elements of the booking arrangements which are under our direct control, and for the acts and/or omissions of our employees, agents, sub-contractors and suppliers. Save as set out below, no liability is accepted for personal illness, injury or death.
We do accept responsibility for any personal illness, injury or death which results from the negligent (as the word is understood in the Scottish Law) acts or omissions of any servant or agent, or any supplier, working on our behalf in the provision of services or facilities to you and whilst acting within the scope of their employment.
We shall not be liable in respect of any loss of profits, damage to goodwill or any type of special, indirect or consequential loss even if such loss was reasonably foreseeable or we have been advised of the possibility of you incurring the same. Subject to the above, and excluding liability for death or personal injury, our liability shall be limited to £15,000 pounds sterling in respect to any one claim.
Your responsibility
It is the responsibility of the parent/guardian to advise TZA Ltd of a child's special dietary requirements in writing or by telephone at the time of booking. This information will be reconfirmed to you in our documentation.
It is also the responsibility of the parent/guardian or other person acting in 'loco parentis' to fully advise TZA Ltd, when booking, and then follow this up in writing, of any illness, disabilities, social or behavioural problems that a youngster currently has, or has recently experienced, which might affect the youngster or other guests during the TZA Ltd holiday We may request written confirmation from your child's GP and/or teacher confirming the suitability of the holiday with particular reference to such considerations as physical access, successful participation and health and safety. We will naturally treat any personal information sensitively and respect confidentiality. We are committed to making our holidays as accessible to as many guests as possible, however, very occasionally we may not be able to provide the service required and will refund any deposit paid.
We reserve the right to exclude any person before or after holiday commencement if important personal details have not been fully declared and/or his/her behaviour is incompatible with the general enjoyment and wellbeing of others. Collection would be entirely at the responsibility and expense of the person acting in 'loco parentis' to whom any costs for damage and other expenses incurred would also be charged.
Behaviour deemed inappropriate may include:
- Under age buying and consumption of alcohol
- Leaving the site unless accompanied by a TZA Ltd member of staff
- Suspected involvement with illegal drugs
- Smoking outside of designated areas and smoking by under 16s
- Entering accommodation used by the opposite sex
- Theft or illegal activities
- Threatening behaviour, bullying, offensive or insulting language to other guests, TZA Ltd staff or any other person resident on camp
- Anti social behaviour affecting other participant's enjoyment of their booking
Personal property
Your personal property, including baggage, is your own responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibility. Please note that the camp is not the place to bring mobile phones, expensive watches, jewellery or other precious items which may not be covered by the TZA Ltd insurance.
Data Protection
The personal information requested at the time of booking and on subsequent proformas is held on computer and required to allow our employees, agents, sub-contractors and suppliers to provide the promised booking to our normal high standards. By providing us with the information required for booking you are deemed to accept the above and to have gained consent from the parent's of all members of your party to disclose their details to us. At time of booking or requesting a brochure, whichever is sooner you will be asked if you wish to receive future mailings from TZA Ltd and/or carefully selected third parties. If you do not wish to receive these mailings, please advise at the time of booking or alternatively write to the TZA Ltd Marketing Department, 81 Glasgow Road, Denny, Stirlingshire, FK6 5DN. Please refer to the privacy statement on this website for futher details.
Photography
We regularly take photographs and videos for promotional and training purposes if you do not want your child to appear in these you must write to TZA Ltd customer services and inform TZA Ltd staff on arrival at the centre.
Finally
The details announced on this website are published in good faith in March 2007, if we ascertain ourselves or are notified of any changes to the details herein we will advise you as soon as possible.
Making a booking
Call 07816 265 359
Monday - Friday: 09.00 - 18.00
Saturday: 09.00 - 17.00
or book on-line BEFORE BOOKING MAKE SURE YOU HAVE TO HAND THE FOLLOWING INFORMATION FOR ALL CHILDREN
- Your preferred booking date/s
- Your preferred activities
- Your child's full name
- Your child's date of birth
- Parent/Guardian's contact name, address and telephone number
- Email and/or fax number if possible
- Any special medical/dietary/personal information
Payment methods
You may pay by:
- Debit card/credit card There is a charge for debit cards and credit cards on bookings made via the internet of £4.50. Please note that due to the fee levied by credit card companies a 2% charge will be made on all credit card payments made by phone.
- Cheque payable to 'The Zone Activities Limited'
Security Online
When you book online or input personal information or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts (scrambles) all information you input before it is sent to us so that nobody other than us can view or download your information.
Deposits
Camps fees are due in full on booking.
Once a payment has been received you will automatically receive a confirmation invoice detailing exactly what has been booked.
If you think that anything is incorrect or you would like to make an addition to your booking please contact us straight away.
In the case of telephone bookings, the full balance will be due by debit or credit card. A reminder will be sent when this date is due.
Please note, we reserve the right to charge an administration fee of £20.00 per child, for changing arrangements previously agreed to, including travel changes.
Group Discounts
Group discounts are available for families when booking together!
- 2 siblings: 10%
- 3 siblings: 15%
- 4 siblings: 20%
If a child cancels and this means that the group size falls below the level of discount applicable, it is the lead parent's responsibility to either find a replacement or to collect the additional monies from the group.
Your details are secure
When you book online on the TZA Ltd website, each page of the process from the availability page through to the payment page is encrypted using SSL. This means that no-one can intercept any details that you submit about you or your children.
Depending on your Internet browsing software, you may be able to see a gold padlock on the grey bar at the bottom-right hand side of the screen. (If you are using Internet Explorer 6 or above, you may need to click on 'View' from the menu and then the 'Status Bar' option to view the grey bar). You can double click the padlock to view the Security Certificate for the website. You can also click on the Verisign logo shown to the left to authenticate the Security Certificate. A secure page is also denoted in the address bar; a secure pages' address begins with 'https://', as opposed to 'http://' for non-secure pages.
You should never submit any personal or credit card details on a page that is not secure.
Online payment verification
Your Credit/Debit card details are submitted securely to Secure Trading, and the payment will be authorised before the booking or purchase is completed. Cards reported as stolen or have expired will not be authorised. Identical duplicate payments are flagged, for example if you were to accidently press the 'submit' button twice on the checkout page.
Additional Information
Please provide details of any special requests or information for this passenger (e.g. birthdays or personal problems we need to know about).
We must be advised in advance if your child is currently or has recently experienced any major illness, disabilities, behavioural or social problems that may affect him/her or our other guests. At TZA Ltd we are continually working to enable as many children as possible to enjoy our holidays. To help us achieve this, please provide full details at the time of booking or in a covering letter addressed to our Reservations Manager. We then may request written confirmation from your child's GP and teacher confirming the suitability of the holiday. We will naturally treat any personal information sensitively and respect confidentiality. Very occasionally we may not be able to provide the service required and will refund any deposit paid.